Mercier Flooring: Honest Review, Warranty & Where to Buy (Surrey, Langley, White Rock)

At a glance

Company: Quebec, Canada (head office / technical service: 330 rue des Entrepreneurs, Montmagny, QC)
Made in: Canada; plants in Montmagny and Drummondville, Quebec. Spec sheet: 'Manufactured, stained and finished in Canada by Mercier Wood Flooring'
Finish warranty: liv: 35 years residential, 5 years light commercial. livUP: 50 years residential, 10 years light commercial, 3 years commercial with direct outdoor access. (50-year term covers floors sold from Jan 1, 2020.)
Structural warranty: Lifetime, to original purchaser, conditional on humidity range being maintained.
Humidity the warranty requires: Engineered <=6 1/2": 30-65% RH; engineered >=7 1/2" and solid: 35-55% RH; ~68F/20C
Sold locally at: 3 stores we found online (see below)

Mercier product lines

Line	What we found
Engineered 1/2" x 7 1/2" platform (spec v2, 01-2026)	4 mm hardwood top layer on plywood; 13 mm thick; 7 1/2" wide; lengths 20"-86"; micro-V 4 sides; Hard Maple, Red Oak, White Oak; grades Select & Better, Distinction, Authentic; nail/glue/staple/float; basement OK; radiant heat OK per Technical Bulletin #5
liv finish	Plant-based oil + UV-cured polymer with aluminum oxide particles; satin (30) or matte/matte-brushed (10); Taber 1,000 cycles; 35 yr residential / 5 yr light commercial
livUP finish	Plant-based oil + aluminum oxide (Al2O3) in UV-cured polyurethane; matte (10); Taber 2,500 cycles; 50 yr residential / 10 yr light commercial / 3 yr commercial with direct outdoor access
Generations Intact 2500 finish (news article)	50 yr residential, 10 yr light commercial, 3 yr commercial with outdoor access; available on all Mercier floors except Element Collection; Greenguard Gold. Appears to be the predecessor name of livUP (same terms/Taber rating) - naming link not stated on a page
PRO Collection	Specs not published where we could check.

The warranty fine print, in plain words

This is what Mercier's warranty documents say that most people never read. It decides whether a claim gets paid.

Finish claim only if wear affects at least 10% of the installed area; colour and gloss changes excluded.
Structural lifetime warranty requires RH 30-65% for engineered 6 1/2" wide and narrower; 35-55% for engineered 7 1/2" and wider and for all solid.
Gaps, cupping, splits and checks after install are treated as environmental and NOT covered.
Excludes stains or scratches caused by pets, high heels, moving furniture, dropping/rubbing objects.
Claims need evidence Mercier maintenance instructions were followed; guide says clean with Mercier's cleaning products and failure to follow maintenance may void warranty.
Floor must be kept at the required humidity and about 68F (20C) at all times.
Solid not covered in a basement or over radiant heat; hickory not covered over radiant heat.
No coverage for product bought through a website or unauthorized retailer.
Remedy is replacement boards only (no labour) or refinishing compensation at Mercier's rate; only defects above the 5% industry margin.
Owner must contact retailer within six months of the problem appearing, with invoice. Governed by Quebec law.
Commercial/light commercial jobs of 2,000+ sq ft need Mercier technical approval before install.

What we'd check before buying Mercier

Ask for the wear layer in millimetres and the finish type (aluminum oxide, UV oil or hardwax oil). Why it matters.
Check the humidity range in the warranty against your home in winter. A $15 hygrometer tells you.
Finish warranties cover wear-through, not scratches. Warranties decoded.
Keep the receipt and a photo of the lot number on the box end. You'll need both for any claim or matching repair.

Canadian notes

Canadian manufacturer; sold through authorized Mercier retailers (internet purchases not warranted). Quebec law governs warranty.

Where to buy Mercier near Surrey, Langley and White Rock

These local stores list it on their own websites (or the brand's dealer pages). Stock changes, so call before you drive.

Nufloors Langley, Langley · website ↗
Journey Flooring & Finishings, Surrey (Cloverdale area, 196 St) · website ↗
Diverse Flooring, Maple Ridge · website ↗

See every store we found: flooring stores in Surrey, Langley, White Rock and nearby.

Common questions

What is the Mercier warranty?

Finish: liv: 35 years residential, 5 years light commercial. livUP: 50 years residential, 10 years light commercial, 3 years commercial with direct outdoor access. (50-year term covers floors sold from Jan 1, 2020.); Structural: Lifetime, to original purchaser, conditional on humidity range being maintained.

What does the Mercier warranty not cover?

Finish claim only if wear affects at least 10% of the installed area; colour and gloss changes excluded. Structural lifetime warranty requires RH 30-65% for engineered 6 1/2" wide and narrower; 35-55% for engineered 7 1/2" and wider and for all solid. Gaps, cupping, splits and checks after install are treated as environmental and NOT covered. Excludes stains or scratches caused by pets, high heels, moving furniture, dropping/rubbing objects.

Where is Mercier flooring made?

Canada; plants in Montmagny and Drummondville, Quebec. Spec sheet: 'Manufactured, stained and finished in Canada by Mercier Wood Flooring'

Where can I buy Mercier flooring near Surrey or Langley?

Stores whose own websites list it include: Nufloors Langley (Langley), Journey Flooring & Finishings (Surrey (Cloverdale area, 196 St)), Diverse Flooring (Maple Ridge). Call ahead to check what is in stock.

Sources

Everything above comes from these pages, read in November 2026. Warranties change, so always read the current version before you buy.

Rose and Thorn Flooring is an independent flooring company in Surrey, BC. We're not paid by Mercier or any store listed here, and we don't sell flooring on commission. Brand names belong to their owners. Spot something out of date? Text 604-716-4160 and we'll fix it.

Mercier flooring